Search CMD, right-click the Command Prompt and run as administrator. If you have Office on your computer now, I suggest you run the following command to check the activation information. Please can you help solve the problem and thank you in advance.Īccording to your description, I want to know that is the Microsoft account bound to the Office 2019 license the same as that of Office 2021? Office Home & Student 2019 has never been, or has never tried to be installed on this new laptop. However, the Office Home & Student 2019 mentioned has never been installed on the new device and presumably refers to my old laptop details: Products you've purchased:- Office Home & Student 2019 Added to your account on 1 August 2020 This is the information that Is displayed via the new laptop's account profile: As things stand, it would appear that Excel, PowerPoint and Word have been downloaded as Home and Student 2019 versions (as stated using the Account function within these opened Applications) and the Outlook 2021, Access 2021 and Publisher 2021 appear to be the correct Professional applications (as stated using the Account function within these opened Applications) After deleting the Office (365) version, (pre-installed on a new laptop), I had great difficulty downloading the new 2021 Office Professional.
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